Operated by Ixceed Health UK LTD

IXCEED HEALTH UK LTD

GoodRated 17/10/2023Home care · Brentwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Oct 2023
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note17 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note17 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Oct 2023
Staff support: induction, training, skills and experience
Note17 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Oct 2023
Registered manager responded promptly to concerns and complaints, involving health professionals as needed.
Note17 Oct 2023
Staff received safeguarding training and understood their responsibilities; medicines were administered safely with competency checks in place.
Note17 Oct 2023
Care was personalised and adapted flexibly as people's needs changed, with people's choices and control at the centre.
Note17 Oct 2023
Staff worked effectively with external health and social care professionals such as district nurses to promote people's wellbeing.
Note17 Oct 2023
Safe recruitment processes including DBS checks were followed; staffing levels were sufficient to meet people's needs.
Note

Note17 Oct 2023
End of life care and support
Note17 Oct 2023
Meeting people's communication needs
Note17 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note17 Oct 2023
Improving care quality in response to complaints or concerns

Note17 Oct 2023
Preventing and controlling infection
Note17 Oct 2023
Using medicines safely
Note17 Oct 2023
Staffing and recruitment
Note17 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Oct 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others; Duty of candour
Note17 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info