Operated by Hope Care Service Agency Ltd

Hope Care Service Agency

GoodRated 25/05/2023Home care · Cheltenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note26 Mar 2025
Staff felt supported and valued by the registered manager, contributing to a positive, open and inclusive culture.
Note26 Mar 2025
Communication with families was excellent, including regular emails, phone calls and monthly wellbeing updates.
Note26 Mar 2025
Service was flexible and responsive, e.g. registered manager personally attended at 5:15 a.m. to support a person before surgery.
Note26 Mar 2025
Registered manager was visible, approachable and highly praised by relatives, with one rating the service 'ten out of ten'.
Note26 Mar 2025
Staff demonstrated strong understanding of the Mental Capacity Act 2005 principles and supported people to make their own decisions.
Note26 Mar 2025
Care and support plans were personalised, holistic, strengths-based and regularly reviewed with people, relatives and staff.
Note26 Mar 2025
Staff knew people well and understood how to protect them from abuse; safeguarding training was applied effectively in practice.