Care 4U Services (Midlands) Ltd

GoodRated 15/02/2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note31 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note31 Dec 2022
Supporting people to express their views and be involved in making decisions about their care

Note31 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note31 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note31 Dec 2022
Staff support: induction, training, skills and experience

Note31 Dec 2022
The registered manager understood their responsibilities in relation to duty of candour.
Note31 Dec 2022
Information was available to people in different formats such as easy read documents.
Note31 Dec 2022
The provider had a complaints policy and handled four complaints in line with their procedure.
Note31 Dec 2022
The service had received two compliments since the last inspection.
Note31 Dec 2022
Some relatives reported positive experiences, describing individual staff members as excellent and caring.
Note31 Dec 2022

Note31 Dec 2022
End of life care and support
Note31 Dec 2022
Improving care quality in response to complaints or concerns
Note31 Dec 2022
Meeting people's communication needs
Note31 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Dec 2022
Preventing and controlling infection
Note31 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note31 Dec 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note31 Dec 2022
Staffing and recruitment; Learning lessons when things go wrong

Note31 Dec 2022
How the provider understands and acts on the duty of candour; Working in partnership with others
Note31 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff
Note31 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info