Rysvil Care Services Limited

GoodRated 15/09/2023Home care · Dunstable

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note15 Sept 2023
People and relatives highly complimentary about care quality, staff competence, and management responsiveness.
Note15 Sept 2023
Active partnership working with local authorities, commissioning teams, social workers, and healthcare professionals.
Note15 Sept 2023
Positive person-centred culture with staff feeling valued, well-supported and management being open and approachable.
Note15 Sept 2023
Effective quality assurance including spot checks, audits, care plan reviews, and incident monitoring.
Note15 Sept 2023
Strong infection control practices with PPE use consistently confirmed by people and relatives.
Note15 Sept 2023
Robust medication management including trained staff, MAR chart recording, and regular audits.
Note15 Sept 2023
No missed visits reported; people received consistent care from familiar staff, supporting continuity and safety.
Note15 Sept 2023
Staff were well trained in safeguarding and Oliver McGowan mandatory training on Learning Disability and Autism, with clear reporting processes in place.

Note15 Sept 2023
Learning lessons when things go wrong
Note15 Sept 2023
Preventing and controlling infection
Note15 Sept 2023
Using medicines safely
Note15 Sept 2023
Staffing and recruitment
Note15 Sept 2023
Assessing risk, safety monitoring and management
Note15 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note15 Sept 2023
Working in partnership with others
Note15 Sept 2023
Engaging and involving people using the service, continuous learning and improving care
Note15 Sept 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note15 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info