Operated by Linkage Community Trust

CSL Mablethorpe

Requires improvementRated 21/07/2022Home care · Mablethorpe

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note21 Jul 2022
Provider had a clear vision for improvement and embraced new technology and restructuring.
Note21 Jul 2022
Staff used a range of communication tools to meet individuals' needs including Makaton and easy read.
Note21 Jul 2022
Complaints were taken seriously and learning was shared across the service.
Note21 Jul 2022
Provider maintained open and candid relationship with CQC and local authority.
Note21 Jul 2022
People were supported to pursue interests, gain independence and participate in community activities.
Note21 Jul 2022

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note21 Jul 2022
Working in partnership with others
Note21 Jul 2022
Continuous learning and improving care
Note21 Jul 2022
How the provider understands and acts on the duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jul 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note21 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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