Note30 Oct 2021
People's medicines were stored safely.
Note30 Oct 2021
Staff and people spoke highly of the registered manager and noted improvements since their appointment.
Note30 Oct 2021
Some people were positively supported to live healthier lifestyles and access healthcare services.
Note30 Oct 2021
Staff wore PPE and sufficient stocks were available; additional infection prevention measures were implemented during the pandemic.
Note30 Oct 2021
Staffing levels were sufficient to meet people's needs and recruitment processes were in place.
minorperson_centred_care30 Oct 2021
Some people's choices were not always respected by staff.
moderateleadership30 Oct 2021
Not enough action had been taken to address the poor culture in two of the 'support living' settings.
moderateincident_learning30 Oct 2021
Action plans created following investigations were not being followed.
criticalrecord_keeping30 Oct 2021
A significant amount of records were not current or well maintained...Some records were not in place at all, including performance development plans, supervisions, appraisals.
criticalgovernance30 Oct 2021
Audits were not in place to drive forward improvements. Governance systems identified by the registered manager had yet to be implemented.
moderatesupervision_appraisal30 Oct 2021
Staff were not supervised in line with the organisations own policy on frequency of supervision...some staff had longer gaps in supervisions prior to the pandemic.
criticalstaff_training30 Oct 2021
Some staff were supporting people with complex needs with minimal training and induction.
criticalcare_planning30 Oct 2021
Risk assessments and care plans lacked detail and guidance for staff to respond to risk effectively.
criticalmedication_management30 Oct 2021
Checks in relation to when medicines were opened or expired were not in place. Expired medication was found.
criticalsafeguarding30 Oct 2021
Not all allegations of abuse made to the provider had been investigated or referred to the local authority safeguarding team.