Operated by Pride Community Healthcare Limited

Pride Community Healthcare Main Office

GoodRated 7 Apr 2023Home care · Bexhill-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note4 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note4 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note4 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jul 2023
Staff support: induction, training, skills and experience
Note4 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Jul 2023
Staff demonstrated extra acts of kindness beyond their duties, and staff wellbeing was actively supported.
Note4 Jul 2023
Registered manager demonstrated commitment to continuous improvement, updating topical cream recording immediately after inspection feedback.
Note4 Jul 2023
People and relatives were highly complimentary, with no complaints raised at time of inspection.
Note4 Jul 2023
Effective multi-agency working, including close collaboration with Occupational Therapists and healthcare professionals.
Note4 Jul 2023
Registered manager provided strong, accessible leadership with a positive person-centred culture.
Note

Note4 Jul 2023
End of life care and support
Note4 Jul 2023
Improving care quality in response to complaints or concerns
Note4 Jul 2023
Meeting people's communication needs
Note4 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Jul 2023
Preventing and controlling infection
Note4 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Jul 2023
Using medicines safely
Note4 Jul 2023
Staffing and recruitment
Note4 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note4 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note4 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Jul 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info