North Star Case Management Ltd

GoodRated 8 Mar 2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Aug 2023
Supporting people to live healthier lives, access healthcare services and support
Note24 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2023
Staff support: induction, training, skills and experience
Note24 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Aug 2023
Staff newsletter and regular in-person case manager meetings promoted continuous learning and staff wellbeing.
Note24 Aug 2023
Incident learning culture demonstrated by proactive review of medication near-misses and prompt corrective action including care plan revision and staff communication.
Note24 Aug 2023
Robust governance including 6-weekly management meetings, staff audits, observations of practice, and membership of BABICM for best practice sharing.
Note24 Aug 2023
Accessible communication approaches used throughout, including eye-driven communication aids, native language recruitment, and adapted questionnaire formats.
Note24 Aug 2023
Outstanding responsiveness: people supported to pursue individual goals including horse careers, adaptive snow sports, holidays abroad, and community volunteering.

Note24 Aug 2023
End of life care and support
Note24 Aug 2023
Improving care quality in response to complaints or concerns
Note24 Aug 2023
Meeting people's communication needs
Note24 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note24 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Aug 2023
Learning lessons when things go wrong
Note24 Aug 2023
Preventing and controlling infection
Note24 Aug 2023
Using medicines safely
Note24 Aug 2023
Staffing and recruitment
Note24 Aug 2023
Assessing risk, safety monitoring and management
Note24 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note24 Aug 2023
Continuous learning and improving care
Note24 Aug 2023
Engaging and involving people using the service, the public and staff
Note24 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info