North Star Case Management Ltd

Milton Keynes, MK19 · Established 08/0

A CQC-regulated home-care provider serving Milton Keynes, registered since 08/0. Rated Good at its most recent CQC inspection (Mar 2023).

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What the CQC found

The five questions inspectors ask, and how North scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff newsletter and regular in-person case manager meetings promoted continuous learning and staff wellbeing.”
CQC inspection report, Aug 2023

“Incident learning culture demonstrated by proactive review of medication near-misses and prompt corrective action including care plan revision and staff communication.”
CQC inspection report, Aug 2023

“Robust governance including 6-weekly management meetings, staff audits, observations of practice, and membership of BABICM for best practice sharing.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Good
North Star Case Management Ltd, a specialist domiciliary case management service for adults and children with complex acquired injuries, was rated Good overall with an Outstanding rating for Responsive at its first CQC inspection in June 2023. The service demo…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What North does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at MK19 6NH in Milton Keynes. Service area not formally published; we recommend asking the agency directly when requesting a quote.

MK19

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