JC99 Ltd

GoodRated 5 Apr 2023Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note4 May 2023
Positive feedback from external health and social care professionals, including being described as 'one of the best agencies'.
Note4 May 2023
Strong staff well-being initiatives including carer awards and the registered manager winning 'Registered Manager of the Year 2022' for their region.
Note4 May 2023
Electronic monitoring of medication administration and support visits in real time.
Note4 May 2023
Registered manager demonstrated strong oversight, proactive engagement with health and social care professionals, and positive duty of candour awareness.
Note4 May 2023
Staff received induction training including the Care Certificate, annual appraisals, and quarterly supervisions with observed practice.
Note4 May 2023
Safe and effective recruitment practices including up-to-date DBS checks for all staff.
Note4 May 2023
Comprehensive, person-centred care plans and risk assessments developed prior to commencement of care, regularly reviewed.
Note4 May 2023
People and relatives reported feeling safe and expressed unanimously positive feedback about staff and the service.
minorinfection_control4 May 2023
Not all staff's infection prevention and control training were up to date. However, when this was raised with the registered manager, they took immediate action to rectify.