Operated by HH Community Care Limited

Nupath Care Gateshead

GoodRated 5 Sept 2025Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Aug 2023
Staff support: induction, training, skills and experience
Note5 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Aug 2023
An electronic quality monitoring system was in use with regular audits carried out by the registered manager.
Note5 Aug 2023
Staff were positive about leadership and the registered manager was responsive during the inspection.
Note5 Aug 2023
Complaints were investigated in line with policy with outcomes shared with people and relatives.
Note5 Aug 2023
The service supported people to access healthcare professionals and community activities including enabling calls.
Note5 Aug 2023
Staff were described as caring, kind and respectful, supporting independence and dignity.
Note

Note5 Aug 2023
End of life care and support
Note5 Aug 2023
Improving care quality in response to complaints or concerns
Note5 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Aug 2023
Meeting people's communication needs
Note5 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Aug 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Aug 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note5 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info