Alters Recruitment Limited t/a Alters Nursing - London

London, E15 · Established 19/1 · Operated by Alters Recruitment Limited

A CQC-regulated home-care provider serving London, registered since 19/1. Rated Good at its most recent CQC inspection (Nov 2019).

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What the CQC found

The five questions inspectors ask, and how Alters scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“100% of survey respondents indicated they were provided with sufficient and understandable information about the service.”
CQC inspection report, Jan 2020

“Electronic monitoring system ensured missed calls were detected and alternative cover arranged promptly.”
CQC inspection report, Jan 2020

“Staff demonstrated strong knowledge of safeguarding, whistleblowing, consent, privacy, dignity, and independence promotion.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Alters Nursing - London was rated Good across all five key questions at its January/February 2017 inspection, demonstrating sustained improvements from the previous inspection where breaches around risk assessments and medicines had been identified. The servic…
Dec 2019
Good
Alters Recruitment Limited t/a Alters Nursing – London received a Good rating across all five key questions at its October 2019 inspection, maintaining the same rating as its previous inspection in 2017. The service demonstrated consistent strengths in safegua…
Mar 2017
Requires improvement
Alters Nursing - London was rated Requires Improvement overall following an announced inspection in November 2015, with one regulatory breach identified relating to unsafe risk assessments under Regulation 12. Caring was the sole Good domain, reflecting consis…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Alters does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at E15 3HX in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

E15

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