Note29 Jan 2020
100% of survey respondents indicated they were provided with sufficient and understandable information about the service.
Note29 Jan 2020
Electronic monitoring system ensured missed calls were detected and alternative cover arranged promptly.
Note29 Jan 2020
Staff demonstrated strong knowledge of safeguarding, whistleblowing, consent, privacy, dignity, and independence promotion.
Note29 Jan 2020
Quality assurance systems included home care monitoring visits, annual satisfaction surveys, quarterly staff meetings, and provider audits.
Note29 Jan 2020
Complaints were investigated and resolved in a timely manner in line with the complaints policy.
Note29 Jan 2020
Care plans were personalised, documenting individual preferences, routines, dietary needs, and communication requirements.
Note29 Jan 2020
Staff received regular supervision, annual appraisals, spot checks, and access to a wide range of training including the Care Certificate.
Note29 Jan 2020
Safe recruitment procedures included DBS checks, two references, proof of identity, right-to-work checks, and health questionnaires.
Note29 Jan 2020
Medicine administration records were properly maintained with MAR sheets, dose details, staff signatures, and documented reasons for non-administration.
Note29 Jan 2020
Risk assessments were comprehensive, reviewed regularly, and identified specific mitigation actions for individual risks such as falls and pressure sores.
Note11 Dec 2019
Leaders were described as approachable and open, with a positive culture of feedback, staff recognition, and partnership working with other agencies.
Note11 Dec 2019
Complaints were handled appropriately and in line with policy; no complaints had been received in the last twelve months.
Note11 Dec 2019
People were supported to maintain their health through liaison with GPs, district nurses and occupational therapists, and staff encouraged healthy choices and mobility.
Note11 Dec 2019
The provider had robust quality assurance systems including telephone monitoring, spot checks, home care monitoring visits, and regular staff meetings.
Note11 Dec 2019
Care plans were detailed and personalised, recording people's likes, dislikes, cultural and religious needs, communication needs, and levels of independence.
Note11 Dec 2019
Staff received regular supervision, annual appraisals, induction training including the Care Certificate, and role-relevant training such as dementia and moving and handling.
Note11 Dec 2019
Medicines were managed safely with weekly audits of medicine records returned to the office and assessments carried out when people began using the service.
Note11 Dec 2019
People and relatives consistently reported feeling safe and well cared for, with staff demonstrating strong knowledge of safeguarding procedures and whistleblowing responsibilities.