Operated by Voyage 1 Limited

Stretton Lodge Supported Living

GoodRated 12 Jan 2023Home care · Nuneaton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Dec 2023
Staff work with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Dec 2023
Staff support: induction, training, skills and experience
Note1 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Dec 2023
People's liberty appropriately managed with no unlawful restrictions; DoLS authorisations in place where required.
Note1 Dec 2023
Strong partnership working with GPs, occupational therapists, speech and language therapists, and district nurses.
Note1 Dec 2023
Regular unannounced manager visits, weekly feedback meetings ('what is working and what is not working'), and effective governance audits.
Note1 Dec 2023
Medicines management significantly improved with trained staff, competency checks, daily MAR audits, and prompt action on errors.
Note1 Dec 2023
Robust recruitment checks, DBS verification, and reduced agency staff use providing greater consistency of care.
Note

Note1 Dec 2023
End of life care and support
Note1 Dec 2023
Improving care quality in response to complaints or concerns
Note1 Dec 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note1 Dec 2023
Meeting people's communication needs
Note1 Dec 2023
Planning personalised care to ensure people have choice and control

Note1 Dec 2023
Continuous learning and improving care; Working in partnership with others
Note1 Dec 2023
Engaging and involving people using the service, the public and staff
Note1 Dec 2023
How the provider understands and acts on the duty of candour
Note1 Dec 2023
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info