Operated by Agacia Care Ltd

Independent Care Solutions T/A Agacia Care Ltd

GoodRated 8 Feb 2023Home care · Cranbrook

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note2 Aug 2023
Lessons learned from incidents and complaints documented and shared with staff
Note2 Aug 2023
End-of-life care supported in partnership with hospice teams; staff trained in end-of-life care
Note2 Aug 2023
Effective use of electronic care management system enabling remote monitoring and relative access to care notes
Note2 Aug 2023
Registered manager approachable and proactive, conducting regular quality monitoring audits and maintaining strong professional relationships
Note2 Aug 2023
Staff described as kind, compassionate and caring; continuity of care maintained through a small consistent team
Note2 Aug 2023
Person-centred care plans developed in partnership with people and relatives, reviewed regularly
Note2 Aug 2023
Medicines managed safely with regular audits on medicine administration records and competency checks
Note2 Aug 2023
People felt safe with the service and staff had completed safeguarding training; no missed calls reported

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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