Operated by Crown46 Company Ltd

Crown46 Client Care

GoodRated 22/02/2023Home care · South Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Feb 2023
Staff support: induction, training, skills and experience

Note22 Feb 2023
Registered manager actively building peer support networks and local authority links through forums and Skills for Care.
Note22 Feb 2023
Staff respected cultural, religious and equality-related preferences, with advocacy information included in service user guide.
Note22 Feb 2023
Comprehensive quality assurance system planned including spot checks, supervision, satisfaction surveys and regular phone calls.
Note22 Feb 2023
Registered manager adhered to MCA principles, supporting the person in line with their wishes and choices.
Note22 Feb 2023
Electronic care records system capturing personalised support needs and enabling remote monitoring of care quality.
Note

Note22 Feb 2023
End of life care and support
Note22 Feb 2023
Improving care quality in response to complaints or concerns
Note22 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Feb 2023
Meeting people's communication needs
Note22 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Feb 2023
Learning lessons when things go wrong
Note22 Feb 2023
Preventing and controlling infection
Note22 Feb 2023
Using medicines safely
Note22 Feb 2023
Staffing and recruitment
Note22 Feb 2023
Assessing risk, safety monitoring and management
Note22 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Feb 2023
How the provider understands and acts on the duty of candour
Note22 Feb 2023
Working in partnership with others
Note22 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info