Operated by Priory Supported Living Limited

Priory Supported Living Whitby & Scarborough

GoodRated 7 Aug 2023Home care · Scarborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note14 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note14 Jul 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity, and independence

Note14 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note14 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jul 2023
Staff support: induction, training, skills and experience
Note14 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note14 Jul 2023
Communication needs documented and information provided in accessible formats
Note14 Jul 2023
Range of audits and provider-level oversight used to maintain and improve standards
Note14 Jul 2023
Open and approachable management culture with responsive feedback mechanisms
Note14 Jul 2023
Service promoted independence, dignity, and inclusion aligned with Right support, right care, right culture
Note14 Jul 2023
Staff received structured induction, training, supervision, and appraisal support
Note14 Jul 2023
Person-centred care plans developed with input from people, relatives, and external health professionals

Note14 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Jul 2023
Improving care quality in response to complaints or concerns
Note14 Jul 2023
Meeting people's communication needs
Note14 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jul 2023
Preventing and controlling infection
Note14 Jul 2023
Using medicines safely
Note14 Jul 2023
Staffing and recruitment
Note14 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Jul 2023
Engaging and involving people using the service; Continuous learning and improving care; Working in partnership with others
Note14 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note14 Jul 2023
How the provider understands and acts on the duty of candour
Note14 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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