Operated by Bloomsbury Home Care Limited

Bloomsbury Home Care - Essex

GoodRated 26/02/2022Home care · Clacton-on-sea

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note26 Feb 2022
Improved analysis and sharing of lessons learned via weekly and monthly emails and meetings
Note26 Feb 2022
Duty of candour policy in place; complaints listened to and acted upon
Note26 Feb 2022
Provider partnered with Care Workers Charity to support staff wellbeing
Note26 Feb 2022
Risk assessments now contained sufficient information on how to manage risks
Note26 Feb 2022
New Infection Prevention and Control policy implemented with clear guidance and adequate PPE
Note26 Feb 2022
Medicines were managed safely, and staff had received appropriate training in this area
Note26 Feb 2022
Staff were recruited safely and in line with best practice guidance
Note26 Feb 2022
People told us they felt safe and well cared for
minorinfection_control26 Feb 2022
the risk assessments did not include any information of any additional mitigations to reduce this risk.
moderatemedication_management26 Feb 2022
Detailed information was not included by the staff completing the assessment to give context to the answers supplied.
moderatestaff_training26 Feb 2022
staff completing the assessments required further training on how to properly document practice being observed.
moderatestaff_competency26 Feb 2022
The provider had not identified issues we found on inspection with the newly implemented medicines competency assessment... The auditing process was not effective
moderategovernance26 Feb 2022
as these were new systems, we could not be assured these were effective in identifying areas for improvement, or that they had been fully embedded into the service.

safe

Note26 Feb 2022
Learning lessons when things go wrong
Note26 Feb 2022
Preventing and controlling infection
Note26 Feb 2022
Staffing and recruitment
Note26 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Feb 2022
Using medicines safely
Note26 Feb 2022
Assessing risk, safety monitoring and management

well_led

Note26 Feb 2022
Working in partnership with others; Continuous learning and improving care
Note26 Feb 2022
How the provider understands and acts on the duty of candour
Note26 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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