Horizon Homecare (Southern) Ltd

GoodRated 29/04/2024Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Oct 2024
Ensuring people are well treated and supported; respecting equality and diversity
Note22 Oct 2024
Respecting and promoting people's privacy, dignity and independence

Note22 Oct 2024
Ensuring consent to care and treatment in line with law and guidance
Note22 Oct 2024
Supporting people to live healthier lives, access healthcare services and support
Note22 Oct 2024
Staff support: induction, training, skills and experience
Note22 Oct 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Oct 2024
Supporting people to eat and drink enough to maintain a balanced diet

Note22 Oct 2024
The provider was open and honest throughout the inspection, acknowledging areas requiring improvement.
Note22 Oct 2024
The service demonstrated compliance with Right Support, Right Care, Right Culture principles for people with a learning disability and/or autism.
Note22 Oct 2024
Staff had plentiful access to PPE and people confirmed staff wore it appropriately.
Note22 Oct 2024
People were supported in line with MCA principles; consent was sought and best interests decisions recorded where needed.
Note22 Oct 2024
The service had a dedicated welfare team to seek medical advice and liaise with healthcare professionals.
Note

Note22 Oct 2024
End of life care and support
Note22 Oct 2024
Meeting people's communication needs
Note22 Oct 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note22 Oct 2024
Improving care quality in response to complaints or concerns

Note22 Oct 2024
Systems and processes to safeguard people from the risk of abuse
Note22 Oct 2024
Preventing and controlling infection
Note22 Oct 2024
Staffing and recruitment
Note22 Oct 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Oct 2024
Using medicines safely

Note22 Oct 2024
Managers and staff being clear about their roles; continuous learning and improving care
Note22 Oct 2024
Promoting a positive culture; duty of candour; working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info