Horizon Homecare (Southern) Ltd

Poole, BH12 · Established 09/1

A CQC-regulated home-care provider serving Poole, registered since 09/1. Rated Good at its most recent CQC inspection (29/04/2024).

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What the CQC found

The five questions inspectors ask, and how Horizon scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider was open and honest throughout the inspection, acknowledging areas requiring improvement.”
CQC inspection report, Oct 2024

“The service demonstrated compliance with Right Support, Right Care, Right Culture principles for people with a learning disability and/or autism.”
CQC inspection report, Oct 2024

“Staff had plentiful access to PPE and people confirmed staff wore it appropriately.”
CQC inspection report, Oct 2024

Inspection history

The trajectory matters as much as the latest rating.

Oct 2024
Requires improvement
Horizon Homecare (Southern) Ltd improved significantly from its previous Inadequate rating and was removed from Special Measures, with breaches of regulations 9, 12, 13, 14, 16, 17, and 18 all remediated. However, the service remained Requires Improvement over…
Oct 2024
Inadequate
Horizon Homecare (Southern) Ltd was rated Inadequate overall following a January–February 2022 inspection, with breaches across eight regulations including unsafe medicines management, missed and late visits, inadequate staffing, and a failure to identify or r…
Apr 2024
Not rated
Horizon Homecare (Southern) Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects…
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Horizon does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BH12 4NZ in Poole. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BH12

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