Operated by Apex Prime Care Ltd

Apex Prime Care - Dorchester

GoodRated 10 May 2023Home care · Dorchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Other

Note14 Oct 2023
Registered manager was approachable and responsive; people felt able to raise concerns freely.
Note14 Oct 2023
Accidents and incidents were reviewed for themes and learning was shared with staff.
Note14 Oct 2023
Regular audits and quality assurance processes including 6-monthly questionnaires for people, relatives and staff.
Note14 Oct 2023
Registered manager and staff worked effectively in partnership with health and social care professionals.
Note14 Oct 2023
Robust recruitment checks including enhanced DBS checks for adults and children.
Note14 Oct 2023
Sufficient staffing levels maintained; registered manager avoided taking on new packages without adequate staff cover.
Note14 Oct 2023
Medicines were managed safely with computerised records, regular checks, and competency observations of staff.
Note14 Oct 2023
People and relatives expressed high satisfaction with staff, describing them as caring, empathetic and friendly.
minorstaff_training14 Oct 2023
Since the COVID-19 pandemic staff training had mostly been online...Some staff told us they would value face-to-face training.
moderatesupervision_appraisal14 Oct 2023
Some staff said this had not happened as often as it should...The registered manager had recognised that spot checks and supervision meetings had fallen behind
moderatecare_planning14 Oct 2023
The risk of bleeding was not highlighted in their care plans or risk assessments, which meant staff might not be aware of the need for medical attention in the event of a fall
minorsafeguarding14 Oct 2023
not all staff we spoke with recalled that it did [include safeguarding children responsibilities]. We recommend the service reviews its staff induction, training and supervision

safe

Note14 Oct 2023
Preventing and controlling infection
Note14 Oct 2023
Staffing and recruitment
Note14 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Oct 2023
Using medicines safely
Note14 Oct 2023
Systems and processes to safeguard people from the risk of abuse

well_led

Note14 Oct 2023
Working in partnership with others
Note14 Oct 2023
How the provider understands and acts on the duty of candour
Note14 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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