Operated by Wide Way Care Limited

Wideway Care Limited

GoodRated 7 Nov 2023Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note15 Feb 2024
Service improved from 'Requires improvement' (2019) and cleared all four prior regulatory breaches (Regulations 9, 12, 17, and 18).
Note15 Feb 2024
Accessible information provided in alternative formats and registered manager trained in visual communication systems.
Note15 Feb 2024
Whistleblowing policy in place and staff aware of external reporting routes including social services and CQC.
Note15 Feb 2024
Effective governance systems including regular audits of care plans, medicines administration, and health and safety, with spot checks on staff.
Note15 Feb 2024
An open-door management culture with satisfaction surveys, monthly visits, and regular telephone contact with relatives.
Note15 Feb 2024
Care plans were personalised, reviewed regularly with involvement of people and their representatives, and included cultural and communication needs.
Note15 Feb 2024
Staff received regular supervision, one-to-one meetings, and a comprehensive training programme covering safeguarding, MCA, food hygiene, and more.
Note15 Feb 2024
Robust recruitment procedures including DBS checks, identity verification, references, and right-to-work checks.
Note15 Feb 2024
Medicines were managed safely with competency assessments, correct MAR completion, and regular management checks.
Note15 Feb 2024
Risks were thoroughly assessed and documented, covering nutrition, moving and handling, and medicines management, with staff guided on mitigating actions.