Operated by Longevity Care Limited

Longevity Care - Main Office

GoodRated 7 Nov 2023Home care · Chatham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note11 Jul 2023
Regular staff supervisions, spot checks, and audits in place to maintain quality
Note11 Jul 2023
Communication needs assessed and recorded individually, with detailed non-verbal guidance where required
Note11 Jul 2023
Good partnership working with external healthcare professionals to achieve positive outcomes
Note11 Jul 2023
Staff received Care Certificate induction, shadowing, and felt well-supported by the provider at all times
Note11 Jul 2023
Effective use of electronic care planning system for daily oversight, including late call alerts and missed task monitoring
Note11 Jul 2023
Strong person-centred culture with staff involving people and relatives in care planning and daily decisions
Note11 Jul 2023
Risk assessments were personalised and tailored to individual needs, with condition-specific guidance sheets for staff
Note11 Jul 2023
Medicines managed safely with staff competency regularly monitored and reviewed
Note11 Jul 2023
People and relatives consistently reported feeling safe and well-supported by caring, punctual staff