Ariise Ltd

Requires improvementRated 22/06/2023Home care · Stoke-on-Trent

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note14 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note14 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jul 2023
Staff support: induction, training, skills and experience
Note14 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note14 Jul 2023
Positive culture with regular supervision, spot checks, and quality assurance surveys
Note14 Jul 2023
End of life care training in place and staff supported emotionally by the registered manager
Note14 Jul 2023
Complaints were listened to, recorded, and acted upon
Note14 Jul 2023
Effective joint working with health and social care professionals

Note14 Jul 2023
End of life care and support
Note14 Jul 2023
Improving care quality in response to complaints or concerns
Note14 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Jul 2023
Meeting people's communication needs
Note14 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jul 2023
Learning lessons when things go wrong
Note14 Jul 2023
Preventing and controlling infection
Note14 Jul 2023
Using medicines safely
Note14 Jul 2023
Staffing and recruitment
Note14 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note14 Jul 2023
Assessing risk, safety monitoring and management

Note14 Jul 2023
Working in partnership with others
Note14 Jul 2023
Continuous learning and improving care
Note14 Jul 2023
How the provider understands and acts on the duty of candour
Note14 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Jul 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note14 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements