Operated by Osborne Care Homes Limited

Osborne House

Not RatedHome care · Clevedon

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

20 findings

Note3 Aug 2022
Staff trained in safeguarding and confident in raising concerns
Note3 Aug 2022
Safe recruitment processes including DBS checks and references
Note3 Aug 2022
Effective audits monitoring health and safety, infection control and medicines
Note3 Aug 2022
Positive, person-centred and transparent culture with strong family communication
Note3 Aug 2022
Improved infection prevention and control, including updated laundry procedures
Note3 Aug 2022
Safe medicines management with electronic recording and stock checks
Note3 Aug 2022
Sufficient staffing levels with prompt support to residents
minorrecord_keeping3 Aug 2022
We recommend the provider reviews processes for recording decision making under the MCA to ensure they fully reflect the discussions held.
minorconsent_capacity3 Aug 2022
in some cases recording of MCA assessments and best interests decisions was brief and would benefit from further detail to illustrate people's needs and wishes had been fully considered.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

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Run by Yourlife Management Services Limited

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Registered manager: Holmes, Leah

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