Operated by Sphere Specialist Healthcare Ltd

Sphere Specialist Healthcare

GoodRated 22/05/2024Home care · Ashington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2023
Systems in place to monitor quality, record accidents/incidents and identify learning
Note4 Mar 2023
Effective partnership working with health and social care professionals
Note4 Mar 2023
Strong, approachable leadership with positive staff culture and open management
Note4 Mar 2023
Consistent small teams of carers assigned to promote continuity of care
Note4 Mar 2023
Regular supervision, spot checks, appraisals and team meetings in place
Note4 Mar 2023
Staff received comprehensive training including Care Certificate induction and MCA training

Note4 Mar 2023
End of life care and support
Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2023
Preventing and controlling infection
Note4 Mar 2023
Using medicines safely
Note4 Mar 2023
Staffing and recruitment
Note4 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note4 Mar 2023
How the provider understands and acts on the duty of candour
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info