Operated by Caring Connections Limited

Caring Connections - Wigan

Requires improvementRated 25/05/2023Home care · Wigan

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law
Note1 Jun 2023
Staff support: induction, training, skills and experience

Note1 Jun 2023
Registered manager received recognition including the British Empire Medal for work in health and social care.
Note1 Jun 2023
Monthly wellbeing calls provided regular contact with people and relatives to seek feedback.
Note1 Jun 2023
Service worked in partnership with external organisations including Wigan Public Health Healthy Ageing programme.
Note1 Jun 2023
Complaints were handled in line with policy with a log of actions and lessons learned.
Note1 Jun 2023
Staff recruitment was safe with appropriate pre-employment checks including DBS.
Note1 Jun 2023

Note1 Jun 2023
Improving care quality in response to complaints or concerns
Note1 Jun 2023
Meeting people's communication needs
Note1 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jun 2023
Preventing and controlling infection
Note1 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note1 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Jun 2023
Using medicines safely
Note1 Jun 2023
Staffing and recruitment

Note1 Jun 2023
Working in partnership with others
Note1 Jun 2023
How the provider understands and acts on the duty of candour
Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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