Operated by Agincare UK Limited

Agincare Oxford

GoodRated 4 Jan 2023Home care · Witney

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Apr 2023
Staff support: induction, training, skills and experience
Note1 Apr 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note1 Apr 2023
Duty of candour understood and correctly applied following notifiable safety incidents
Note1 Apr 2023
Complaints handling improved; investigations carried out and actions taken to prevent recurrence
Note1 Apr 2023
Robust staff induction, Care Certificate completion, ongoing supervision and competency checks
Note1 Apr 2023
Proactive multi-agency working with GPs, district nurses, occupational therapists and social workers
Note1 Apr 2023
New registered manager praised by staff and people; strong visible leadership and open culture
Note1 Apr 2023

Note1 Apr 2023
End of life care and support
Note1 Apr 2023
Meeting people's communication needs
Note1 Apr 2023
Improving care quality in response to complaints or concerns
Note1 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note1 Apr 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note1 Apr 2023
How the provider understands and acts on the duty of candour
Note1 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements