Note30 Jan 2021
People had access to a wide range of activities, monthly day trips, and on-site restaurant facilities supporting independent living.
Note30 Jan 2021
Quality assurance systems included care and support audits, staff competency monitoring, and an annual internal service review.
Note30 Jan 2021
Person-centred care records included 'This is Me' documents capturing life history, social circumstances and individual preferences.
Note30 Jan 2021
Complaints were handled promptly and effectively, with five formal complaints in 2014 all resolved within required timescales.
Note30 Jan 2021
Staff demonstrated good understanding of the Mental Capacity Act 2005 and consent procedures.
Note30 Jan 2021
Staff received regular training, supervision every three months, and annual appraisals with personal development plans.
Note30 Jan 2021
Medicines were managed safely with individual risk assessments and auditing systems in place while promoting people's independence.
Note30 Jan 2021
People felt safe and praised the caring nature of staff, with positive feedback from relatives and visitors throughout the inspection.
minorcare_planning30 Jan 2021
we found one care record that showed the service had not recorded that a review of a person's needs had been undertaken since their discharge from hospital.
criticalgovernance30 Jan 2021
The provider had failed to notify the Commission of a serious injury sustained by a person who used the service.
Note15 Feb 2020
Accidents and incidents regularly audited for trends and learning shared with staff team.
Note15 Feb 2020
End of life care links established with local hospice and John Wills House.
Note15 Feb 2020
Provider engaged people and families through meetings, questionnaires, social events and a residents' council.
Note15 Feb 2020
Strong leadership with an approachable registered manager and positive staff culture including Carer of the Month awards.
Note15 Feb 2020
Effective communication with health and social care professionals ensured joined-up care.
Note15 Feb 2020
Staff received regular supervision, mandatory training including safeguarding, MCA, dementia and food hygiene.
Note15 Feb 2020
Medicines managed safely with accurate MAR records and staff trained in medicines administration.
Note15 Feb 2020
Safe recruitment processes in place including DBS checks, references and full employment history.
Note15 Feb 2020
Risks were well assessed and managed, with person-centred approaches to risk including respecting individual choices.
Note15 Feb 2020
People felt safe and staff were described as kind, dignified and respectful, with a consistent team supporting them.
minorcare_planning15 Feb 2020
care plans did not always contain enough information for staff to know about people's background, interests and preferences...there was no information on how staff should support a person when they we…
moderatecare_planning15 Feb 2020
some care plans contained basic information relating to people's individual support and care needs. This meant staff did not have sufficient guidance on how to support people with specific health need…
Note25 May 2017
Feedback from people, families and social care professionals was uniformly positive about the caring and professional nature of staff.
Note25 May 2017
No agency staff were used; a bank of St Monicas staff covered gaps, maintaining consistency of care.
Note25 May 2017
Registered manager demonstrated strong leadership and ongoing professional development including management and leadership qualification.
Note25 May 2017
Comprehensive quality assurance programme including external consultant reviews, trustee assurance visits and regular internal audits.
Note25 May 2017
End of life care was recognised externally, with the senior care worker winning a Care and Southwest award for 'Quality End of Life Care' in 2016.
Note25 May 2017
People were treated with dignity and respect; staff knew individuals well and supported independence and personal choice.
Note25 May 2017
Care plans were detailed, individually devised, regularly reviewed and co-signed by people using the service.
Note25 May 2017
Medicines administration was tightly controlled with training, spot checks, monthly audits and re-training where discrepancies were found.