Operated by FDR Social Care Ltd

FDR Social Care

Requires improvementRated 16/12/2024Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 May 2023
Respecting and promoting people's privacy, dignity and independence

Note3 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 May 2023
Staff support: induction, training, skills and experience

Note3 May 2023
Where relatives raised concerns, these were responded to quickly and resolved to their satisfaction.
Note3 May 2023
People's communication needs were assessed with systems in place to provide information in different formats.
Note3 May 2023
The provider met with people and their families regularly to obtain feedback and discuss care plans.
Note3 May 2023
Staff received training in food hygiene and supported people with meal preparation including meals of the person's choice.
Note3 May 2023
Staff received training in infection prevention and control and used PPE appropriately.
Note

Note3 May 2023
End of life care and support
Note3 May 2023
Meeting people's communication needs
Note3 May 2023
Improving care quality in response to complaints or concerns
Note3 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 May 2023
Preventing and controlling infection
Note3 May 2023
Learning lessons when things go wrong
Note3 May 2023
Assessing risk, safety monitoring and management; Using medicines safely
Note3 May 2023
Systems and processes to safeguard people from the risk of abuse
Note3 May 2023
Staffing and recruitment

Note3 May 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note3 May 2023
How the provider understands and acts on the duty of candour
Note3 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info