Operated by Lacaz Bhurrut Ltd

Guardian Angel Carers Mid Sussex

GoodRated 21/06/2023Home care · Burgess Hill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note21 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note21 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2023
Staff support: induction, training, skills and experience
Note21 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jun 2023
Staff fostered strong relationships with people, providing companionship, emotional support and flexibility beyond scheduled tasks.
Note21 Jun 2023
Staffing levels were carefully managed; travel time between calls was built in and new work was only accepted if it did not impact existing care.
Note21 Jun 2023
Effective partnership working with GPs, district nurses and other professionals ensured timely referrals and joined-up care.
Note21 Jun 2023
The registered manager was highly visible and responsive, covering calls personally when needed and actively seeking feedback from people and relatives.
Note21 Jun 2023
Care plans were detailed, person-centred, and updated promptly when needs changed; technology supported efficient recording and monitoring.

Note21 Jun 2023
End of life care and support
Note21 Jun 2023
Improving care quality in response to complaints or concerns
Note21 Jun 2023
Meeting people's communication needs
Note21 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jun 2023
Preventing and controlling infection
Note21 Jun 2023
Using medicines safely
Note21 Jun 2023
Staffing and recruitment
Note21 Jun 2023
Assessing risk, safety monitoring and management
Note21 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note21 Jun 2023
Working in partnership with others
Note21 Jun 2023
Engaging and involving people using the service, the public and staff
Note21 Jun 2023
Managers and staff being clear about their roles; Continuous learning and improving care
Note21 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info