Operated by Eleanor Nursing and Social Care Limited

Ealing Office

GoodRated 9 Jan 2025Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2025
Supporting people to live healthier lives, access healthcare services and support
Note1 Oct 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2025
Staff support: induction, training, skills and experience
Note1 Oct 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Oct 2025
Ensuring consent to care and treatment in line with law and guidance

Note1 Oct 2025
Notifications to CQC were now submitted in a timely manner, correcting a previous breach.
Note1 Oct 2025
The provider had improved incident and accident recording, investigating and learning lessons since the last inspection.
Note1 Oct 2025
People and relatives felt safe and were satisfied with the care provided, describing staff as kind and friendly.
Note1 Oct 2025
The provider worked in partnership with local authorities and healthcare professionals to meet people's needs.
Note1 Oct 2025
Staff were matched with people by language and continuity, supporting consistent and person-appropriate care.
Note1 Oct 2025
Staff received appropriate training including safeguarding, moving and handling, infection control and medicines competency.

Note1 Oct 2025
End of life care and support
Note1 Oct 2025
Improving care quality in response to complaints or concerns
Note1 Oct 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2025
Working in partnership with others
Note1 Oct 2025
Engaging and involving people using the service, the public and staff
Note1 Oct 2025
How the provider understands and acts on the duty of candour
Note1 Oct 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Oct 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Oct 2025
Continuous learning and improving care