Operated by Radfield Home Care Ltd

Radfield Home Care Limited - Shrewsbury

GoodRated 26/06/2019Home care · Shrewsbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note26 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note26 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note26 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note26 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jun 2019
Staff support: induction, training, skills and experience
Note26 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
People were invited to social activities such as boat trips, coffee mornings and garden centre visits arranged by the provider.
Note29 Jan 2020
Provider developed community partnerships including LGBT inclusivity work and end of life care specialism with the local hospice.
Note29 Jan 2020
Management team were visible, accessible and passionately led the service; audits covered medicines, care plans, health and safety.
Note29 Jan 2020
Strong complaints process with lessons learned shared at team meetings; a 'book' captured informal concerns and actions taken.
Note29 Jan 2020
Care plans were person-centred, regularly reviewed, and updated in real time via an electronic system accessible to all staff.
Note

Note26 Jun 2019
End of life care and support
Note26 Jun 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Jun 2019
Meeting people's communication needs; Improving care quality in response to complaints or concerns
Note26 Jun 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jun 2019
Learning lessons when things go wrong
Note26 Jun 2019
Preventing and controlling infection
Note26 Jun 2019
Assessing risk, safety monitoring and management
Note26 Jun 2019
Systems and processes to safeguard people from the risk of abuse
Note26 Jun 2019
Staffing and recruitment

Note26 Jun 2019
Working in partnership with others
Note26 Jun 2019
Continuous learning and improving care
Note26 Jun 2019
Engaging and involving people using the service, the public and staff
Note26 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Jun 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering