Operated by Bridget and Philip Meehan

Quality Care of Cheadle

GoodRated 21/07/2023Home care · Stockport

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note21 Jul 2023
Recent survey completed with people using the service and action taken to address areas for improvement.
Note21 Jul 2023
The service actively engaged with local community organisations to reduce social isolation.
Note21 Jul 2023
Succession planning was in place and the management team were committed to person-centred care.
Note21 Jul 2023
Management team were open and transparent, responded quickly to concerns, and maintained complaints records.
Note21 Jul 2023
Staff completed infection prevention and control training and management completed spot checks.
Note21 Jul 2023
Medicines were suitably managed with records of administration and oversight systems in place.
Note21 Jul 2023
Suitable recruitment processes were followed including DBS checks and character references.
Note21 Jul 2023
People felt safe and were supported by a consistent staff team who knew them well.
minorgovernance21 Jul 2023
We discussed other areas where the service may want to introduce quality assurance checks to ensure a robust set of audits are in place.
minorstaff_training21 Jul 2023
Staff accessed a variety of training, but this did not always reflect current guidance around training for care staff.
minorrecord_keeping21 Jul 2023
Where concerns were raised these were followed up although records did not always robustly demonstrate this.
minorcare_planning21 Jul 2023
Care plans did not always reflect all action the service had taken to manage and mitigate risk and the process of transferring records from paper care plans to an electronic care planning system was o…