Operated by Anchor Hanover Group

Henry Court

GoodRated 27/06/2023Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note27 Jun 2023
Positive, open and person-centred culture promoted by an approachable management team.
Note27 Jun 2023
Strong partnership working with health and social care professionals.
Note27 Jun 2023
People were actively involved in planning their own care and felt empowered.
Note27 Jun 2023
Effective quality audits and a service improvement action plan demonstrated continuous improvement.
Note27 Jun 2023
Robust safeguarding processes in place; information shared appropriately with local authority and CQC.
Note27 Jun 2023
Staff were trained, competent and supported; training was up to date and targeted to individual needs.
Note27 Jun 2023
Medicines were managed and administered safely in line with best practice guidance.
Note27 Jun 2023
People received care calls at expected times, for agreed durations, from familiar staff.
minorcommunication_with_families27 Jun 2023
some people and relatives were not clear about the remit of this system [24-hour emergency response call system].
minorinfection_control27 Jun 2023
some staff did not follow good infection control practice. For example, staff were observed wearing bracelets, watches and rings.
moderatecare_planning27 Jun 2023
some care records lacked the guidance staff needed to follow to minimise known risk. The district manager acknowledged our findings.