Note26 Jan 2021
Staff demonstrated understanding of the Mental Capacity Act 2005, always assuming capacity first.
Note26 Jan 2021
People's independence was actively encouraged and care packages were flexibly adjusted as needs changed.
Note26 Jan 2021
Strong governance with weekly and monthly monitoring of staff training and care plans, plus a yearly quality excellence audit.
Note26 Jan 2021
Regular 1-1 discussions and monthly spot checks supported staff performance and development.
Note26 Jan 2021
Care plans were personalised, written in an individual way including people's preferences, likes and dislikes.
Note26 Jan 2021
People spoke glowingly about care workers: 'They're more like friends now than carers – they treat us so well.'
Note26 Jan 2021
Medication administration was well managed with MAR sheets completed and signed by staff, stored securely in locked cabinets.
Note26 Jan 2021
Robust recruitment procedures in place including DBS checks, induction programmes, and mandatory training before staff commenced work.
Note26 Jan 2021
Staff demonstrated strong knowledge of safeguarding procedures and were able to recognise signs of potential abuse and report concerns appropriately.
Note26 Jan 2021
People consistently reported feeling safe with staff, with one stating 'I feel safe in and out of the community with the carers that come to support me.'
Note12 Dec 2017
No complaints received in 2017; people reported high satisfaction with care and staff approach
Note12 Dec 2017
People and families were involved in care planning and the service was flexible and responsive to changing needs
Note12 Dec 2017
Effective quality monitoring through regular audits covering medication, staffing, care planning and environment
Note12 Dec 2017
Strong open-door leadership culture with a committed registered manager and positive staff morale
Note12 Dec 2017
Staff received regular supervision, annual appraisals, and mandatory training including MCA, safeguarding and Care Certificate
Note12 Dec 2017
Care plans were person-centred, comprehensive, and regularly reviewed to reflect current needs
Note12 Dec 2017
Medicines administration was handled safely with MAR records completed and staff competency regularly assessed
Note12 Dec 2017
People felt safe and developed good relationships with consistent staff who knew them well and arrived on time
minormedication_management12 Dec 2017
We found one person was missing their protocol sheet. The registered manager told us it must have been removed and not placed back in the person's file.