Operated by Luma Homecare Ltd

Luma Homecare

Requires improvementRated 16/03/2023Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2023
Staff support: induction, training, skills and experience
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2023
Care records recognised people's culture and religion and staff demonstrated good knowledge of this
Note4 Apr 2023
Provider was open and receptive to inspection findings and took immediate action on some concerns
Note4 Apr 2023
Staff felt well supported and could access the registered manager at any time including out of hours
Note4 Apr 2023
Pre-service assessments captured medical history, healthcare conditions and care needs
Note4 Apr 2023
People's communication needs were met, including support from staff who spoke people's first language
Note4 Apr 2023

Note4 Apr 2023
End of life care and support
Note4 Apr 2023
Meeting people's communication needs
Note4 Apr 2023
Improving care quality in response to complaints or concerns
Note4 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2023
Working in partnership with others
Note4 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Apr 2023
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info