Live Life Care Limited

GoodRated 17/01/2018Home care · Truro

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement of people in care decisions
Note30 Oct 2021
Dignity, respect and person-centred care delivery

effective

Note30 Oct 2021
Healthcare professional liaison and referrals
Note30 Oct 2021
Mental Capacity Act understanding and consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training, induction and qualifications

Other

Note30 Oct 2021
People and relatives spoke positively about the kindness and quality of care staff provided
Note30 Oct 2021
Electronic call monitoring system introduced during inspection to address missed calls
Note30 Oct 2021
Contingency and emergency planning was robust with 24-hour telephone contact available
Note30 Oct 2021
Provider led by example, undertaking community care shifts when needed
Note30 Oct 2021
Management had a clear understanding of the Mental Capacity Act 2005
Note30 Oct 2021
Service worked effectively with healthcare professionals including GPs, occupational therapists and district nurses

responsive

Note30 Oct 2021
Complaints handling and feedback processes
Note30 Oct 2021
Personalised care planning and needs assessment

safe

Note30 Oct 2021
Risk assessment and medicines management
Note30 Oct 2021
Safeguarding awareness and recruitment safety
Note30 Oct 2021
Missed and late visits due to rota management failures

well_led

Note30 Oct 2021
Quality assurance and audit systems
Note30 Oct 2021
Leadership culture and staff engagement
Note30 Oct 2021
Rota and call monitoring governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TR4 8GF
Registered manager: Eddy, Stephen
Local authority: Cornwall
Region: South West
City: Truro
Last CQC check: 17/Jan/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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