CJP Outreach Services Ltd

Not RatedHome care · Brighouse

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Nov 2019
Respecting and promoting people's privacy, dignity and independence
Note16 Nov 2019
Supporting people to express their views and be involved in making decisions about their care
Note16 Nov 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Nov 2019
Ensuring consent to care and treatment in line with law and guidance
Note16 Nov 2019
Supporting people to live healthier lives, access healthcare services and support
Note16 Nov 2019
Staff working with other agencies to provide consistent, effective, timely care
Note16 Nov 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Nov 2019
Staff support: induction, training, skills and experience
Note16 Nov 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Nov 2019
Endorsed by the Director of Adult Services: 'unwavering commitment to deliver truly outstanding, person-centred care which provides unique solutions to individual circumstances.'
Note16 Nov 2019
Outstanding communication support using Makaton, finger spelling, pictorial complaints policies and plans to develop audio-visual care plans.
Note16 Nov 2019
Registered manager provided strong advocacy, supporting people's financial entitlements and attending professional meetings on behalf of families.
Note16 Nov 2019
Robust medication management including shared MAR charts with families and protocols developed with consultants and specialist nurses.

Note16 Nov 2019
End of life care and support
Note16 Nov 2019
Improving care quality in response to complaints or concerns
Note16 Nov 2019
Meeting people's communication needs
Note16 Nov 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note16 Nov 2019
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities

Note16 Nov 2019
Learning lessons when things go wrong
Note16 Nov 2019
Preventing and controlling infection
Note16 Nov 2019
Using medicines safely
Note16 Nov 2019
Staffing and recruitment
Note16 Nov 2019
Assessing risk, safety monitoring and management
Note16 Nov 2019
Systems and processes to safeguard people from the risk of abuse

Note16 Nov 2019
Working in partnership with others
Note16 Nov 2019
Continuous learning and improving care
Note16 Nov 2019
Engaging and involving people using the service, the public and staff
Note16 Nov 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Nov 2019
How the provider understands and acts on the duty of candour
Note16 Nov 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering