Operated by C M Community Care Services Limited

CM Community Care Services Limited

GoodRated 3 Aug 2023Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

21 findings

Note8 Mar 2023
Medicines managed safely with trained and competency-checked staff
Note8 Mar 2023
Robust governance and audit systems enabling effective oversight and continuous learning
Note8 Mar 2023
Consistent staffing with people receiving care from familiar staff members, on time and for the correct duration
Note8 Mar 2023
Strong partnership working with local authority, health professionals, and external agencies
Note8 Mar 2023
LGBTQ+ awareness training offered free of charge to unpaid carers during Pride Month
Note8 Mar 2023
Free training offered to unpaid carers and volunteers via the Care Skills Academy online platform
Note8 Mar 2023
Hospital avoidance campaign including distribution of jelly drops to people at risk of dehydration
Note8 Mar 2023
Community food bank funded by staff and the company, extended to wider community including mental health services
Note8 Mar 2023
Innovative initiatives including 'Thirsty Thursday' companionship visits, non-chargeable activity hours, and iPads to reduce isolation
Note8 Mar 2023
Exceptionally well-led service with outstanding leadership driving high-quality, person-centred care and continuous improvement

Note8 Mar 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note8 Mar 2023
Continuous learning and improving care
Note8 Mar 2023
Working in partnership with others
Note8 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note8 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering