Note30 Oct 2021
Flexible, responsive management available out of hours and quick to act on changing needs
Note30 Oct 2021
Robust recruitment procedures including DBS checks, references, and right-to-work verification
Note30 Oct 2021
Positive staff culture with regular supervision, appraisals, spot checks, and observed competencies
Note30 Oct 2021
Consistent care delivery ensured by paid handover visits when regular staff go on leave
Note30 Oct 2021
Strong person-centred care planning with people and relatives actively involved in assessments and reviews
Note30 Oct 2021
Culturally and linguistically matched staff serving Greek and Greek Cypriot community, including A&E interpreter service
Note30 Oct 2021
Outstanding hospital discharge initiatives ('Home from Hospital', 'Take home and settle') reducing readmissions and supporting smooth transitions
minorgovernance30 Oct 2021
the records of these spot checks and other quality audits lacked detail which would benefit the quality assurance process as a whole
minorrecord_keeping30 Oct 2021
this was not being recorded by the supervisors who were observing the staff
Note31 Aug 2019
Service worked in partnership with local authority, CCG, North Middlesex Hospital, GPs, district nurses, and voluntary organisations to deliver coordinated care.
Note31 Aug 2019
100% satisfaction rate in 2018 service user questionnaire (35 of 70 responses); no requests for improvement identified during inspection.
Note31 Aug 2019
Staff well supported with regular supervision, spot checks by field supervisors, annual appraisals, counselling referrals, and out-of-hours management contact available.
Note31 Aug 2019
Strong safeguarding practice with staff trained at induction, safeguarding discussed at every supervision session, and appropriate alerting processes in place.
Note31 Aug 2019
Medicines managed safely with monitored dosage systems via local pharmacy, individual risk assessments, and annual medicines audits by field supervisors.
Note31 Aug 2019
Innovative additional services including 'Take Home and Settle', 'Home from Hospital', Navigator, and drop-in social services addressing holistic and preventative needs.
Note31 Aug 2019
Service specialises in meeting cultural, linguistic and religious needs of the Greek and Greek Cypriot community, with care delivered in English, Greek or Turkish as preferred.
Note31 Aug 2019
People reported exceptionally positive experiences, describing care workers as reliable, caring, and professional, with consistent long-term relationships forming between staff and service users.