Rose Healthcare Services Ltd Ltd

GoodRated 10 May 2022Home care · Oldham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note5 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Oct 2022
Ensuring people are well treated and supported; Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note5 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Oct 2022
Staff support: induction, training, skills and experience
Note5 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note5 Oct 2022
Positive, open culture reported by staff who said the service was well-led
Note5 Oct 2022
Quality monitoring through audits of medication, care plans and staff files, plus spot checks and surveys
Note5 Oct 2022
Positive feedback from people and relatives describing the service as 'excellent' and staff as respectful
Note5 Oct 2022
Person-centred care plans with consent forms covering medication, finances and confidentiality
Note5 Oct 2022
Staff received appropriate training, induction (including shadowing) and ongoing supervision
Note5 Oct 2022

Note5 Oct 2022
End of life care and support
Note5 Oct 2022
Improving care quality in response to complaints or concerns
Note5 Oct 2022
Meeting people's communication needs
Note5 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Oct 2022
Using medicines safely
Note5 Oct 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note5 Oct 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note5 Oct 2022
Staffing and recruitment

Note5 Oct 2022
Working in partnership with others
Note5 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Oct 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note5 Oct 2022
Continuous learning and improving care; Engaging and involving people using the service, the public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info