The Focus Foundation

OutstandingRated 8 Mar 2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2023
Staff working with other agencies; supporting people to live healthier lives
Note3 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Aug 2023
Staff support: induction, training, skills and experience

Note3 Aug 2023
Strong governance with regular audits, action plans, team meetings, and an open-door management culture; staff paid real living wage with enhanced annual leave.
Note3 Aug 2023
Proactive health promotion, advocacy for people's rights, and close partnership working with local authority, health professionals and community organisations.
Note3 Aug 2023
Robust safeguarding systems with root-cause analysis following incidents; strong medicines management with competency assessments.
Note3 Aug 2023
Staff supported people to achieve life-changing outcomes including securing appropriate housing, gaining employment, and building social connections.
Note3 Aug 2023
Outstanding cultural competency, including culturally appropriate care for the Jewish community and awareness training for staff from non-Jewish backgrounds.

Note3 Aug 2023
End of life care and support
Note3 Aug 2023
Improving care quality in response to complaints or concerns
Note3 Aug 2023
Meeting people's communication needs
Note3 Aug 2023
Supporting people to develop and maintain relationships; support to follow interests and socially/culturally relevant activities

Note3 Aug 2023
Working in partnership with others
Note3 Aug 2023
Engaging and involving people using the service, the public and staff
Note3 Aug 2023
How the provider understands and acts on the duty of candour
Note3 Aug 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note3 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering