Operated by J.W.S. Services Limited

Bluebird Care (Bradford North)

GoodRated 22/12/2022Home care · Halifax

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2022
Staff support: induction, training, skills and experience
Note22 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Dec 2022
Provider understood duty of candour and had transparent processes for investigating concerns
Note22 Dec 2022
Managers maintained regular contact with people and relatives and were responsive to feedback
Note22 Dec 2022
Communication needs assessed and information available in different languages, easy read and large print
Note22 Dec 2022
Provider worked in partnership with healthcare professionals including district nursing teams
Note22 Dec 2022
Staff received comprehensive induction, regular training and supervision to maintain competency
Note22 Dec 2022
Person-centred support plans reviewed regularly, reflecting people's likes, dislikes and preferences

Note22 Dec 2022
End of life care and support
Note22 Dec 2022
Improving care quality in response to complaints or concerns
Note22 Dec 2022
Meeting people's communication needs
Note22 Dec 2022
Planning personalised care to ensure people have choice and control

Note22 Dec 2022
Preventing and controlling infection
Note22 Dec 2022
Staffing and recruitment
Note22 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2022
Learning lessons when things go wrong
Note22 Dec 2022
Assessing risk, safety monitoring and management
Note22 Dec 2022
Using medicines safely

Note22 Dec 2022
Working in partnership with others
Note22 Dec 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note22 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Feb 2022
Engaging and involving people using the service, the public and staff