Operated by Bhandal Care Group (BSB Care) Ltd

The Cottage Residential Home

Requires improvementRated 14/04/2022Home care · Lincoln

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Note14 Apr 2022
Continuous learning from incidents shared with staff and good partnership working with health and social care professionals.
Note14 Apr 2022
Open, person-centred culture with duty of candour observed; relatives reported staff were open, honest and contacted them promptly about incidents.
Note14 Apr 2022
Effective governance with audits (medicines, IPC) identifying concerns and driving improvement; previous breaches of regulations 12, 17 and 18 resolved.
Note14 Apr 2022
Effective infection prevention and control measures, including PPE use, testing, and up-to-date IPC policy.
Note14 Apr 2022
Medicines safely stored and administered; staff competency checked regularly and people received medicines as prescribed.
Note14 Apr 2022
Sufficient staffing levels with a stable workforce and safe recruitment processes including DBS checks and references.
Note14 Apr 2022
Risks to people were assessed and care planned to keep them safe, with information updated and shared with staff as needs changed.

Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note14 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note14 Apr 2022
Engaging and involving people, the public and staff
Note14 Apr 2022
Promoting a positive, person-centred culture and duty of candour
Note14 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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