The Cottage Residential Home

Lincoln, LN4 · Established 18/0 · Operated by Bhandal Care Group (BSB Care) Ltd

A CQC-regulated home-care provider serving Lincoln, registered since 18/0. Rated Requires improvement at its most recent CQC inspection (14/04/2022).

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What the CQC found

The five questions inspectors ask, and how The scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Continuous learning from incidents shared with staff and good partnership working with health and social care professionals.”
CQC inspection report, Apr 2022

“Open, person-centred culture with duty of candour observed; relatives reported staff were open, honest and contacted them promptly about incidents.”
CQC inspection report, Apr 2022

“Effective governance with audits (medicines, IPC) identifying concerns and driving improvement; previous breaches of regulations 12, 17 and 18 resolved.”
CQC inspection report, Apr 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2022
Requires improvement
A focused inspection of Safe and Well-led following concerns about staffing and management found improvements had been made and previous breaches of regulations 12, 17 and 18 were resolved, with both key questions now rated Good. The overall rating remained Re…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated
Oct 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What The does

✓Residential homes
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LN4 2BA in Lincoln. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LN4

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