Operated by Ramm Care Group Ltd

Ramm Care Group

Requires improvementRated 23/06/2023Home care · Bath

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note15 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note15 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2023
Staff support: induction, training, skills and experience
Note15 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Jul 2023
Personalised care was delivered reflecting individual support requirements including cultural and dietary preferences.
Note15 Jul 2023
The registered manager demonstrated good understanding of duty of candour and promoted an open culture for reporting mistakes.
Note15 Jul 2023
Infection control practices were effectively managed and monitored, including correct use and disposal of PPE.
Note15 Jul 2023
Safeguarding training was completed by all staff and no safeguarding incidents had occurred since registration.
Note15 Jul 2023
Staff worked closely with families and healthcare professionals to ensure timely and specialised support.
Note

Note15 Jul 2023
End of life care and support
Note15 Jul 2023
Improving care quality in response to complaints or concerns
Note15 Jul 2023
Meeting people's communication needs
Note15 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jul 2023
Preventing and controlling infection
Note15 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2023
Staffing and recruitment
Note15 Jul 2023
Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong

Note15 Jul 2023
Working in partnership with others
Note15 Jul 2023
Engaging and involving people using the service, the public and staff
Note15 Jul 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note15 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements