Great Care Support Limited

GoodRated 7 Nov 2023Home care · Doncaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note11 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Jul 2023
Ensuring people are well treated and supported; equality and diversity
Note11 Jul 2023
Supporting people to express their views and be involved in making decisions about their care

Note11 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Jul 2023
Staff support: induction, training, skills and experience
Note11 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note11 Jul 2023
Provider worked effectively alongside external professionals to ensure consistent care
Note11 Jul 2023
Positive feedback from people and relatives, with one relative stating staff treated their loved one 'like a queen'
Note11 Jul 2023
Governance arrangements provided good oversight with regular audits identifying shortfalls for continuous improvement
Note11 Jul 2023
Care plans were personalised and detailed, reflecting individual preferences and cultural needs
Note11 Jul 2023
Consistent small staff teams who knew people's needs well, praised by relatives
Note11 Jul 2023

Note11 Jul 2023
Improving care quality in response to complaints or concerns
Note11 Jul 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note11 Jul 2023
Meeting people's communication needs

Note11 Jul 2023
Learning lessons when things go wrong
Note11 Jul 2023
Staffing and recruitment
Note11 Jul 2023
Preventing and controlling infection
Note11 Jul 2023
Assessing risk, safety monitoring and management
Note11 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Jul 2023
Using medicines safely

Note11 Jul 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note11 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info