The Wilberforce Trust

GoodRated 25/08/2018Home care · York

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication with people and families
Note30 Oct 2021
Choice, control and independence
Note30 Oct 2021
Caring relationships and dignity

effective

Note30 Oct 2021
Staff supervision and team meetings
Note30 Oct 2021
Nutrition, hydration and healthcare access
Note30 Oct 2021
Mental Capacity Act compliance and consent
Note30 Oct 2021
Staff training, induction and competency

Other

Note30 Oct 2021
Regular health and safety checks conducted including equipment servicing, fire alarm tests and environmental checks.
Note30 Oct 2021
People were supported to maintain independence and make choices about their daily lives.
Note30 Oct 2021
Complaints were appropriately investigated and responded to with a clear policy and procedure in place.
Note30 Oct 2021
Staff effectively supported people with a range of communication needs including non-verbal communication and visual impairment.
Note30 Oct 2021
Person-centred support plans contained detailed information about individual needs, preferences, communication methods and goals.
Note

responsive

Note30 Oct 2021
Activities and community access
Note30 Oct 2021
Complaints and compliments handling
Note30 Oct 2021
Person-centred support planning

safe

Note30 Oct 2021
Medication management
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Risk assessments and management
Note30 Oct 2021
Safeguarding systems and whistleblowing policy

well_led

Note30 Oct 2021
Leadership culture and staff support
Note30 Oct 2021
Accident and incident recording and oversight
Note30 Oct 2021
Quality assurance and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO24 1AN
Registered manager: Moffat, Julie
Local authority: York
Region: Yorkshire & Humberside
City: York
Last CQC check: 25/Aug/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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