Operated by Orwell Housing Association Limited

Rosebank Park

GoodRated 21/06/2023Home care · Harwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Jul 2023
Staff working with other agencies; supporting people to access healthcare services
Note13 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jul 2023
Staff support: induction, training, skills and experience
Note13 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Jul 2023
Social activities and community engagement reduced risk of social isolation for residents.
Note13 Jul 2023
Open and transparent management culture with a clear understanding of duty of candour.
Note13 Jul 2023
Effective partnership working with health and social care professionals to achieve positive outcomes.
Note13 Jul 2023
Staff well supported through induction, ongoing training, competency checks and regular 1:1 supervision.
Note13 Jul 2023
Good use of resident meetings, coffee mornings and surveys to engage people and drive improvements.
Note13 Jul 2023

Note13 Jul 2023
End of life care and support
Note13 Jul 2023
Improving care quality in response to complaints or concerns
Note13 Jul 2023
Meeting people's communication needs
Note13 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Jul 2023
Planning personalised care to ensure people have choice and control

Note13 Jul 2023
Learning lessons when things go wrong
Note13 Jul 2023
Preventing and controlling infection
Note13 Jul 2023
Using medicines safely
Note13 Jul 2023
Staffing and recruitment
Note13 Jul 2023
Assessing risk, safety monitoring and management
Note13 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note13 Jul 2023
Working in partnership with others
Note13 Jul 2023
Engaging people, public and staff; continuous learning and improving care
Note13 Jul 2023
Managers and staff clarity on roles, quality performance, risks and regulatory requirements
Note13 Jul 2023
Duty of candour
Note13 Jul 2023
Promoting a positive, person-centred, open and inclusive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by J&M Homecare Ltd

Not rated1.1 km awayEssex

Registered manager: Ruggier, Sarah

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