Operated by Orwell Housing Association Limited

Beaumont House

GoodRated 6 Feb 2023Home care · Walton On The Naze

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note2 Jun 2023
Supporting people to express their views and be involved in making decisions about their care

Note2 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note2 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jun 2023
Staff support: induction, training, skills and experience
Note2 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Jun 2023
End-of-life care provided in people's own homes, supporting comfortable and dignified deaths without unnecessary hospital admissions.
Note2 Jun 2023
Well-led service with a visible, approachable registered manager who received overwhelmingly positive feedback from people, relatives and staff.
Note2 Jun 2023
Effective recruitment practices including DBS checks and referencing, with a recent successful drive reducing reliance on agency staff.
Note2 Jun 2023
Safe medicines management with staff trained and competency-assessed, supporting people's independence and consent around medication.
Note2 Jun 2023
Reflective practice and continuous learning culture modelled by the registered manager and embedded across the staff team.

Note2 Jun 2023
End of life care and support
Note2 Jun 2023
Improving care quality in response to complaints or concerns
Note2 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Jun 2023
Meeting people's communication needs
Note2 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Jun 2023
Working in partnership with others
Note2 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note2 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info