Operated by Age Concern Manchester

Age Concern Home Care - South Manchester

Requires improvementRated 22/12/2023Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2023
Staff support: induction, training, skills and experience
Note22 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Dec 2023
The registered manager understood their responsibilities under the duty of candour.
Note22 Dec 2023
Complaints had been responded to in line with the provider's complaints policy.
Note22 Dec 2023
The service worked effectively in partnership with other health and social care organisations.
Note22 Dec 2023
People were involved in making decisions about their day-to-day care.
Note22 Dec 2023
People were treated with dignity, privacy and respect and their independence was encouraged.
Note22 Dec 2023
Staff received regular supervision and felt supported by the registered manager and wider management team.

Note22 Dec 2023
Improving care quality in response to complaints or concerns
Note22 Dec 2023
Meeting people's communication needs
Note22 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2023
Preventing and controlling infection
Note22 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2023
Staffing and recruitment
Note22 Dec 2023
Using medicines safely; Assessing risk, safety monitoring and management

Note22 Dec 2023
How the provider understands and acts on the duty of candour; Working in partnership with others
Note22 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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