Note30 Oct 2021
Provider with nursing qualification supported complex and end of life care management
Note30 Oct 2021
Complaints handled promptly with logging, investigation and recorded outcomes
Note30 Oct 2021
Business continuity planning in place for emergencies such as extreme weather or power failure
Note30 Oct 2021
Service manager and providers remained hands-on, delivering care themselves and conducting unannounced spot checks
Note30 Oct 2021
Very low staff turnover with staff reporting feeling well supported and valued by management
Note30 Oct 2021
Care plans were individualised, kept at people's homes, regularly reviewed and updated with involvement of people and relatives
Note30 Oct 2021
Staff completed induction aligned to Skills for Care certificate standards with mentoring and shadowing
Note30 Oct 2021
Safe recruitment practices including DBS checks, references, and proof of identity before employment
Note30 Oct 2021
Robust medicines administration with MAR records, staff spot-checks, and competency assessments
Note30 Oct 2021
People felt safe and expressed high confidence in staff, citing consistency and reliability of care visits
Note31 May 2019
People supported to maintain or regain independence, with one person progressing from hoist to walking frame through collaborative working with professionals.
Note31 May 2019
Staff received annual safeguarding training and understood their responsibilities; concerns shared with relevant agencies in a timely manner.
Note31 May 2019
No complaints received since the last inspection; minor concerns resolved promptly.
Note31 May 2019
Registered manager kept up to date with best practice via Skills for Care and CQC website; notifications submitted as required.
Note31 May 2019
Strong governance with regular audits of care plans, daily records and medicines records, and feedback sought from people, relatives and professionals.
Note31 May 2019
Staff went above and beyond, including accompanying a relative to hospital and helping with tasks such as changing light bulbs and collecting prescriptions.
Note31 May 2019
Sufficient staffing levels maintained; new care packages not taken on unless staff were available, ensuring continuity of familiar carers.
Note31 May 2019
Medicines were managed safely with fully completed MARs reviewed by the office and staff trained and assessed as competent.
Note31 May 2019
Comprehensive assessment process followed by regular reviews ensured care plans gave clear guidance on meeting individual needs and preferences.
Note31 May 2019
People were supported by caring and compassionate staff who knew them well and built positive relationships with people and their loved ones.
minorend_of_life_care31 May 2019
Some end of life care plans would benefit from more detail about people's wishes. The registered manager agreed they would review this as soon as possible.