Operated by Ella's Homecare Ltd

Ella's homecare Ltd

GoodRated 7 Jan 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note1 Jul 2023
Clear complaints policy and open, inclusive leadership culture promoting high-quality person-centred care
Note1 Jul 2023
Positive feedback from relatives praising consistency, compassion, and responsiveness of care staff
Note1 Jul 2023
Effective governance and quality assurance processes with oversight from the registered manager/nominated individual
Note1 Jul 2023
Staff received training in safeguarding, MCA, infection control, equality and diversity, and medicines administration
Note1 Jul 2023
Comprehensive induction programme including Care Certificate standards and competency assessments
Note1 Jul 2023
Robust recruitment procedures including DBS checks, reference verification, and right-to-work checks for all staff
Note1 Jul 2023
Person-centred risk assessments covering a range of safety and wellbeing needs, regularly reviewed and updated